SERVPRO of Memorial West, NW Houston Commercial Services

I found SERVPRO through Google, and after doing a little research, they seemed to be the most qualified and reliable to handle the removal of black mold that had developed in my home after a heavy storm damaged my roof. Kacie was quick to respond to coming out and giving the initial assessment and quote. After that, I only had to wait a week to get them scheduled and for the work to be completed. The initial removal was quick with the work being performed in less than 2 hours, including setup and cleanup. While we did have a hiccup with our contract regarding the ceiling being restored, Kacie went above and beyond to resolve the situation and get our home restored as quickly as possible. Her ability to communicate and manage her multiple teams restored my faith in SERVPRO. They should feel fortunate to have such a dedicated employee.

Excellent communication and service. We had a very strict deadline to meet and they went above and beyond to adhere to our demands! Would highly recommend.

After experiencing extensive damages from Hurricane Beryl, SERVPRO Memorial West handled my pack/move out, demo, remediation, and rebuild. From my first meeting with manager
T John and ultimately working with Kacie, who coordinated, supervised and managed my project, it was apparent I was in good hands and had found the right company to perform my home’s repairs. They were reliable, punctual, transparent and trustworthy. I received exceptional service from everyone every step of the way. Their entire team consistently went above and beyond. Thank you SERVPRO Memorial West.

I highly recommend using SERVPRO. I had the pleasure of working with Adeline, Manny, Jason, and Chase, and I can’t recommend them highly enough. From start to finish, their professionalism and expertise were outstanding. Adeline was incredibly responsive and took the time to explain the entire process, which put me at ease during a stressful time. She then got right to work on removing the nasty wet carpet. Manny and Chase arrived promptly and worked diligently to remove the damaged flooring caused by the water damage. Jason came to my home everyday to check in on drying process throughout the entire time as well.

During the last big storm in Houston, part of the roof blew off on our industrial building. I called the next morning and every step of the way SERVPRO has been the consummate pros. I was so worried that I’d fall to the back of the list or or wouldn’t get a call back, but they were on it and had the roof covered within 24 hours. And this was no small job. It’s a big building with a tall roof with a major section blown off. I can’t thank them enough or recommend them more highly.

Guys, you’re just THE BEST IN HOUSTON. The customer service, and how you really care about give an amazing service. You just left me beyond impressed and I had good recommendations from you but you did great and more. Highly appreciated ???? thank you!!!!

Casey and her team were absolutely fantastic so professional and so thorough. Hey, I would hire this team again. It is apparent that the training and education and communication aspects of their company are well integrated. Shout out to Crystal, Terry, DAVID, and all the rest of the crew are doing such a fine job and for cleaning up some meticulously after the fact going through a hurricane is enough trauma and SERVPRO made it much better.

T John, the manager, was extremely helpful and was able to give me a reasonable quote and have the work done in short order. The 2 workers who came were diligent, conscientious and personable. They totally turned my feelings of being overwhelmed

The TEAM is incredible. They are very knowledgeable and make it easier on their clients when dealing with catastrophic events. Their ability to navigate the insurance protocols and helping people get back to normal is amazing. Keep up the great job!

I found SERVPRO through Google, and after doing a little research, they seemed to be the most qualified and reliable to handle the removal of black mold that had developed in my home after a heavy storm damaged my roof. Kacie was quick to respond to coming out and giving the initial assessment and quote. After that, I only had to wait a week to get them scheduled and for the work to be completed. The initial removal was quick with the work being performed in less than 2 hours, including setup and cleanup. While we did have a hiccup with our contract regarding the ceiling being restored, Kacie went above and beyond to resolve the situation and get our home restored as quickly as possible. Her ability to communicate and manage her multiple teams restored my faith in SERVPRO. They should feel fortunate to have such a dedicated employee.

Excellent communication and service. We had a very strict deadline to meet and they went above and beyond to adhere to our demands! Would highly recommend.