Meet Our Team
Here to Help® 24/7
SERVPRO of Memorial West, NW Houston
RJ
RJ is our Branch Manager.
With over 15 years of experience in the restoration industry, RJ is the steady hand that keeps everything running smoothly at SERVPRO of Memorial West, NW Houston.
RJ is the definition of a team player, always stepping up, pitching in, and looking for ways to help the crew succeed. But what really sets him apart is his mindset: he’s constantly looking for opportunities to grow — not just for himself, but for the entire team.
Manny
Manny is one of our Restoration Supervisors.
With over 10 years of experience of the field, Manny brings a powerful combo of organization, customer-first focus, and a genuine passion for helping others. He keeps things running smoothly behind the scenes, while also making sure our customers feel informed, confident, and cared for every step of the way.
What is one of Manny’s favorite parts of the job? Educating customers about the process — turning stressful situations into opportunities for clarity and calm
Eric
Eric is one of our Restoration Supervisors
Eric is all about putting customers first. He’s not only great at building trust and clear communication, but he’s also always willing to go above and beyond to make sure every customer feels supported. From start to finish, Eric’s commitment shines through in the care and attention he brings to every job.
Kathleen
Kathleen is one of our Technicians.
She brings unstoppable energy and a true go-getter mindset to our team. With her positive attitude and amazing work ethic, she’s always ready to tackle challenges head-on and keep projects moving forward.
Sonya
Sonya is our Contents Supervisor.
Sonya oversees all of our textile and contents cleaning for homes and businesses. She brings fierce positivity and always shows up ready to give her best. Her genuine care for customers and attention to detail ensures that every belonging is handled with the utmost care and respect. Sonya’s dedication and energy make her an essential part of our team.
Paul
Paul is one of our Technicians.
Paul brings a steady hand and a solutions-focused mindset to every project. He’s dedicated to keeping customers informed and confident throughout the process, always taking the extra step to make sure each detail is handled with care.
Gwen
Gwen is our Accounting Clerk.
If there’s a bright side, Gwen sees it. Her positivity is contagious, and her upbeat attitude brings a boost of energy to the entire team — even on the busiest days!
Whether she’s supporting her coworkers, helping customers through tough times, or just brightening the room with a smile, Gwen reminds us that a positive mindset makes all the difference.
Kim
Kim is our Mitigation Coordinator.
Kim brings the perfect blend of organization and people skills to the team. She keeps things on track behind the scenes and makes sure that our customers stay informed.
With Kim around, our customers always know what’s going on — providing updates, answering questions, and offering reassurance every step of the way. With Kim on your side, you’re never left in the dark.
Terry
Terry is our Business Development Consultant.
He is passionate about connecting with people from all walks of life and building relationships that truly matter. Whether he's helping a business bounce back after a disaster or guiding a homeowner through a stressful time, Terry's mission is simple: be a helping hand when it matters most. With over 10 years in the restoration industry, Terry is ready to handle anything you throw at him!
Holly
Holly is one of our Job File Coordinators (JFCs).
She brings a positive attitude and keen attention to detail to every project, making sure nothing slips through the cracks. With 5 years of experience in the restoration industry, Holly keeps our team organized, our files accurate, and our clients informed every step of the way. She’s a fantastic addition to the team and always ready to make sure everything runs smoothly!
TJ
TJ is our Director of Business Development.
With over 15 years of sales experience under his belt, TJ brings both expertise and energy to every conversation. He loves meeting new people and finding ways to make a real difference—whether that’s helping a business recover after a disaster or guiding a homeowner through a stressful situation. TJ’s approach is simple: listen, understand, and provide solutions that truly matter. With his experience and enthusiasm, he’s ready to tackle any challenge that comes his way!
What our
customers are saying
I found SERVPRO through Google, and after doing a little research, they seemed to be the most qualified and reliable to handle the removal of black mold that had developed in my home after a heavy storm damaged my roof. Kacie was quick to respond to coming out and giving the initial assessment and quote. After that, I only had to wait a week to get them scheduled and for the work to be completed. The initial removal was quick with the work being performed in less than 2 hours, including setup and cleanup. While we did have a hiccup with our contract regarding the ceiling being restored, Kacie went above and beyond to resolve the situation and get our home restored as quickly as possible. Her ability to communicate and manage her multiple teams restored my faith in SERVPRO. They should feel fortunate to have such a dedicated employee.
Excellent communication and service. We had a very strict deadline to meet and they went above and beyond to adhere to our demands! Would highly recommend.
After experiencing extensive damages from Hurricane Beryl, SERVPRO Memorial West handled my pack/move out, demo, remediation, and rebuild. From my first meeting with manager
T John and ultimately working with Kacie, who coordinated, supervised and managed my project, it was apparent I was in good hands and had found the right company to perform my home’s repairs. They were reliable, punctual, transparent and trustworthy. I received exceptional service from everyone every step of the way. Their entire team consistently went above and beyond. Thank you SERVPRO Memorial West.
I highly recommend using SERVPRO. I had the pleasure of working with Adeline, Manny, Jason, and Chase, and I can’t recommend them highly enough. From start to finish, their professionalism and expertise were outstanding. Adeline was incredibly responsive and took the time to explain the entire process, which put me at ease during a stressful time. She then got right to work on removing the nasty wet carpet. Manny and Chase arrived promptly and worked diligently to remove the damaged flooring caused by the water damage. Jason came to my home everyday to check in on drying process throughout the entire time as well.
During the last big storm in Houston, part of the roof blew off on our industrial building. I called the next morning and every step of the way SERVPRO has been the consummate pros. I was so worried that I’d fall to the back of the list or or wouldn’t get a call back, but they were on it and had the roof covered within 24 hours. And this was no small job. It’s a big building with a tall roof with a major section blown off. I can’t thank them enough or recommend them more highly.
Guys, you’re just THE BEST IN HOUSTON. The customer service, and how you really care about give an amazing service. You just left me beyond impressed and I had good recommendations from you but you did great and more. Highly appreciated ???? thank you!!!!
Casey and her team were absolutely fantastic so professional and so thorough. Hey, I would hire this team again. It is apparent that the training and education and communication aspects of their company are well integrated. Shout out to Crystal, Terry, DAVID, and all the rest of the crew are doing such a fine job and for cleaning up some meticulously after the fact going through a hurricane is enough trauma and SERVPRO made it much better.
T John, the manager, was extremely helpful and was able to give me a reasonable quote and have the work done in short order. The 2 workers who came were diligent, conscientious and personable. They totally turned my feelings of being overwhelmed
The TEAM is incredible. They are very knowledgeable and make it easier on their clients when dealing with catastrophic events. Their ability to navigate the insurance protocols and helping people get back to normal is amazing. Keep up the great job!
I found SERVPRO through Google, and after doing a little research, they seemed to be the most qualified and reliable to handle the removal of black mold that had developed in my home after a heavy storm damaged my roof. Kacie was quick to respond to coming out and giving the initial assessment and quote. After that, I only had to wait a week to get them scheduled and for the work to be completed. The initial removal was quick with the work being performed in less than 2 hours, including setup and cleanup. While we did have a hiccup with our contract regarding the ceiling being restored, Kacie went above and beyond to resolve the situation and get our home restored as quickly as possible. Her ability to communicate and manage her multiple teams restored my faith in SERVPRO. They should feel fortunate to have such a dedicated employee.
Excellent communication and service. We had a very strict deadline to meet and they went above and beyond to adhere to our demands! Would highly recommend.
After experiencing extensive damages from Hurricane Beryl, SERVPRO Memorial West handled my pack/move out, demo, remediation, and rebuild. From my first meeting with manager
T John and ultimately working with Kacie, who coordinated, supervised and managed my project, it was apparent I was in good hands and had found the right company to perform my home’s repairs. They were reliable, punctual, transparent and trustworthy. I received exceptional service from everyone every step of the way. Their entire team consistently went above and beyond. Thank you SERVPRO Memorial West.
I highly recommend using SERVPRO. I had the pleasure of working with Adeline, Manny, Jason, and Chase, and I can’t recommend them highly enough. From start to finish, their professionalism and expertise were outstanding. Adeline was incredibly responsive and took the time to explain the entire process, which put me at ease during a stressful time. She then got right to work on removing the nasty wet carpet. Manny and Chase arrived promptly and worked diligently to remove the damaged flooring caused by the water damage. Jason came to my home everyday to check in on drying process throughout the entire time as well.
During the last big storm in Houston, part of the roof blew off on our industrial building. I called the next morning and every step of the way SERVPRO has been the consummate pros. I was so worried that I’d fall to the back of the list or or wouldn’t get a call back, but they were on it and had the roof covered within 24 hours. And this was no small job. It’s a big building with a tall roof with a major section blown off. I can’t thank them enough or recommend them more highly.
Guys, you’re just THE BEST IN HOUSTON. The customer service, and how you really care about give an amazing service. You just left me beyond impressed and I had good recommendations from you but you did great and more. Highly appreciated ???? thank you!!!!
Casey and her team were absolutely fantastic so professional and so thorough. Hey, I would hire this team again. It is apparent that the training and education and communication aspects of their company are well integrated. Shout out to Crystal, Terry, DAVID, and all the rest of the crew are doing such a fine job and for cleaning up some meticulously after the fact going through a hurricane is enough trauma and SERVPRO made it much better.
T John, the manager, was extremely helpful and was able to give me a reasonable quote and have the work done in short order. The 2 workers who came were diligent, conscientious and personable. They totally turned my feelings of being overwhelmed
The TEAM is incredible. They are very knowledgeable and make it easier on their clients when dealing with catastrophic events. Their ability to navigate the insurance protocols and helping people get back to normal is amazing. Keep up the great job!
About Us
SERVPRO® of Memorial West, NW Houston
For over 15 years, SERVPRO Team Mayhall has been a family-run company dedicated to helping homeowners and business owners recover from property damage. Our team is committed to providing fast, professional restoration services while minimizing the stress and disruption that water, fire, or mold damage can cause. Every project is approached with the goal of making it “Like it never even happened.”
We specialize in the cleanup and restoration of residential and commercial properties affected by fire, smoke, water, or storm damage. In addition, we provide expert mold mitigation, helping restore a safe and healthy environment for your home or business.
Our highly trained staff undergoes extensive property restoration training, including IICRC certifications and ongoing education at SERVPRO’s corporate training facilities. With the support of a nationwide network of qualified franchises, no job is too big or too small for our team.
Whether you need emergency restoration, mold remediation, or general property cleaning, SERVPRO® of Memorial West, NW Houston is your trusted partner for fast, reliable, and professional service.
Contact us today to schedule service for your home or business.
