Meet Our Team
Here to Help® 24/7
SERVPRO of Downtown and East Central Austin
Rachel Talbot
Rachel Talbot is the Director of Client Experience at SERVPRO ONEFORCE, where she has led the Client Experience team since joining the company in 2022. A Texas State University graduate, Rachel brings a strong foundation in leadership and communication to her role.
She works directly with clients to deliver high-quality water damage restoration, fire and smoke cleanup, and mold remediation services. With a focus on providing turnkey restoration solutions for both commercial and residential properties, Rachel is dedicated to ensuring every client receives prompt, professional, and compassionate support throughout the recovery process.
She is equally passionate about developing her team—cultivating a culture of growth, accountability, and long-term success within SERVPRO ONEFORCE.
Jasmin Leogue
Jasmin Leogue is a Client Experience Manager at SERVPRO ONEFORCE, bringing her background in marketing and customer relations to the restoration industry since 2021. She combines her expertise and attention to detail to help clients navigate challenges such as fire damage restoration, water mitigation, and mold remediation with confidence and care.
Jasmin is dedicated to understanding each client’s unique needs and ensuring a smooth, high-quality experience from start to finish. She takes pride in being part of a team that delivers turnkey restoration solutions—restoring homes and businesses to their preloss condition quickly and professionally.
A graduate with a Bachelor’s degree in Marketing, Jasmin enjoys bringing creativity and curiosity to everything she does. Outside of work, she loves exploring with her three dogs and tackling new creative projects.
Natalie Highsmith
Natalie Highsmith is the Owner of SERVPRO ONEFORCE and a seasoned restoration professional with 15 years of experience in the industry. As the leader of a woman-owned business, Natalie takes pride in creating a healthy, supportive workplace while fostering growth and development within the restoration industry.
She is dedicated to ensuring her team delivers high-quality restoration services and is passionate about being an active part of the community, striving to make a positive impact in Austin and beyond. Natalie’s extensive experience and commitment to leadership, professionalism, and community engagement make her a trusted and respected figure in the industry.
Cameron Treme
Cameron Treme is the Chief Operating Officer (COO) at SERVPRO ONEFORCE, bringing a strong background in architecture and commercial construction to the restoration industry. With four years of restoration experience and a decade managing large-scale construction projects, Cameron combines technical expertise with strategic leadership to ensure both clients and teams receive exceptional support.
He has successfully overseen the construction of schools, condominiums, mid-rises, and government buildings, specializing in design-build projects, and applies this experience to guide restoration projects efficiently and effectively. Cameron is dedicated to delivering turnkey restoration solutions, helping clients navigate challenging situations with professionalism and confidence.
A Master of Architecture graduate, Cameron brings vision, precision, and a solutions-focused approach to every project, fostering long-term success for both his team and the clients SERVPRO ONEFORCE serves.
Amaris Carbajal
Amaris Carbajal is a Client Experience Manager at SERVPRO ONEFORCE, where she guides clients through the restoration process to ensure a smooth, stress-free experience. With a background in customer relations and service, Amaris is passionate about helping people navigate challenging situations while delivering compassionate, professional support.
She works directly with clients to address concerns, answer questions, and provide guidance at every step, building strong, lasting relationships and earning trust for any emergency restoration need. Amaris takes pride in being part of a team that delivers turnkey restoration solutions, restoring homes and businesses quickly and effectively.
Based in Austin, Amaris enjoys staying active, spending time with friends, and exploring with her two dogs. She brings dedication, empathy, and a solutions-first mindset to both her work and everyday life.
What our
customers are saying
Jody we just got home and I wanted to thank you for the work y’all did on our house. We haven’t been that lucky with contractors in Austin but you made up for a bunch of bad luck. Again thank you and please thank Armando for the good work. Well done!
Job well done! Keep doing what we've had the privilege of experiencing. Great job and professionalism. Thanks for the experience!
"Kaitlin, thank you for everything you did today. You made a huge difference in how I was feeling about everything. You are great at your job and at handling everything. I hope your trip home goes well. Thank you again!"
All was Excellent!! Thank you!
"Thank you so much for everything you did! I was so devastated by this loss but your employees made the process a lot easier on my family and I."
An all around great experience with SERVPRO. As close as one can get to "Like it never even happened." is where we ended up at the conclusion of the job. I could not be happier with the work performed by their techs. Knowledgeable, communicative and professional. Got the job done. -Chris
"SERVPRO came to do work on my house and made the process so much easier. My home is back to normal and the crews were so helpful and polite. Thank you all for your time!! I will recommend to all of my friends and family"
"Awesome service. Clean and neat. Didn't leave a mess, was very polite. Worked quickly and efficiently." -Gianna
"This team does great work with water damage removal and mold remediation. Highly recommend." -Bryan
Jody we just got home and I wanted to thank you for the work y’all did on our house. We haven’t been that lucky with contractors in Austin but you made up for a bunch of bad luck. Again thank you and please thank Armando for the good work. Well done!
Job well done! Keep doing what we've had the privilege of experiencing. Great job and professionalism. Thanks for the experience!
"Kaitlin, thank you for everything you did today. You made a huge difference in how I was feeling about everything. You are great at your job and at handling everything. I hope your trip home goes well. Thank you again!"
All was Excellent!! Thank you!
"Thank you so much for everything you did! I was so devastated by this loss but your employees made the process a lot easier on my family and I."
An all around great experience with SERVPRO. As close as one can get to "Like it never even happened." is where we ended up at the conclusion of the job. I could not be happier with the work performed by their techs. Knowledgeable, communicative and professional. Got the job done. -Chris
"SERVPRO came to do work on my house and made the process so much easier. My home is back to normal and the crews were so helpful and polite. Thank you all for your time!! I will recommend to all of my friends and family"
"Awesome service. Clean and neat. Didn't leave a mess, was very polite. Worked quickly and efficiently." -Gianna
"This team does great work with water damage removal and mold remediation. Highly recommend." -Bryan
About Us
SERVPRO of East Central Austin understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened." At SERVPRO of East Central Austin, we provide solutions to our clients in their biggest time of need. Our most valuable asset is our team of quality people that truly care for our clients. From homeowners who have been devastated by a natural disaster to multimillion-dollar companies dealing with major devastation, our team provides quality service in the greatest time of need.
SERVPRO of East Central Austin specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO of East Central Austin can also mitigate mold and mildew from your home or business.
Nationally our team consists of the brightest and most caring individuals in the industry. All of our SERVPRO professions are IICRC certified. Our Project Coordination team is well versed in all types of losses and ready to help our clients navigate through the difficult times and get their businesses, schools, hospitals, etc. back up and running. With resources strategically placed throughout the United States, our team is available to respond to any large loss needs, no damage is too large or too small for SERVPRO of East Central Austin.
If you would like to schedule service for your home or business, please call today!
Serving you since 1967, SERVPRO is the cleaning and restoration brand you know and trust.
