Meet Our Team
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SERVPRO of Downtown Columbus, West and Northwest Columbus, Upper Arlington
Ken Parker
Ken Parker is the esteemed president of SERVPRO of Northeast Columbus and SERVPRO of Gahanna. Under his leadership, these franchises have thrived, offering exceptional restoration services to their communities. Ken's dedication to quality and customer satisfaction has been pivotal in establishing SERVPRO as a trusted name in disaster recovery and property restoration. His strategic vision and commitment to excellence ensure that clients receive prompt, professional, and reliable service in their time of need.
Nate Hinders
Nate Hinders serves as the controller for SERVPRO of Northeast Columbus and SERVPRO of Gahanna, overseeing the financial operations and ensuring fiscal responsibility for both locations. With a keen eye for detail and a strong background in accounting and finance, Nate plays a crucial role in managing budgets, financial reporting, and strategic planning. His expertise contributes significantly to the efficiency and success of SERVPRO's restoration services, helping the company maintain its reputation for excellence in disaster recovery and cleaning services.
Ron Pack
Ron Pack serves as the Vice President of SERVPRO of Northeast Columbus and SERVPRO of Gahanna. In this role, he brings a wealth of experience and leadership to both franchises, ensuring they deliver top-notch disaster recovery and restoration services. Under his guidance, the teams are dedicated to helping communities recover from fire, water, and mold damage efficiently and effectively, maintaining the high standards of service that SERVPRO is known for.
Jane Rogaliner
Jane Rogaliner serves as the Vice President of Marketing and Sales for SERVPRO of Northeast Columbus and SERVPRO of Gahanna. In her role, Jane leverages her extensive experience and strategic vision to drive growth and enhance customer relationships. Her leadership is instrumental in maintaining SERVPRO's reputation for exceptional service and reliability in the restoration and cleaning industry. Jane's commitment to excellence ensures that both locations consistently meet and exceed their clients' expectations.
Wendy Ellsworth
Wendy Ellsworth serves as the Account Manager for SERVPRO of Northeast Columbus and SERVPRO of Gahanna. In her role, she excels in building and maintaining client relationships, ensuring exceptional customer service, and overseeing various projects to successful completion. Wendy's dedication and expertise significantly contribute to the company's reputation for reliability and excellence in restoration services. Her commitment to her clients and her proactive approach to problem-solving make her an invaluable asset to the SERVPRO team.
Lindsay Squier
Lindsay Squier serves as the Commercial Account Manager for SERVPRO of Northeast Columbus and SERVPRO of Gahanna. In her role, she is responsible for managing client relationships, ensuring exceptional service delivery, and addressing the unique needs of commercial clients. With a strong commitment to excellence and a deep understanding of the restoration industry, Lindsay plays a vital role in helping businesses recover from disasters efficiently and effectively, ensuring minimal disruption to their operations.
Bess Eley
Bess Eley serves as the Director of Digital Marketing for SERVPRO of Northeast Columbus and SERVPRO of Gahanna. In this role, she spearheads the company's online marketing strategies, ensuring a strong digital presence that enhances brand visibility and customer engagement. Her expertise in digital marketing enables SERVPRO to effectively reach and serve their community, providing top-notch restoration services with a commitment to excellence. Bess's innovative approach and leadership contribute significantly to the company's growth and success in the competitive restoration industry.
Alexa Piazza
Alexa Piazza serves as the Senior Administrative Coordinator at SERVPRO of Northeast Columbus and SERVPRO of Gahanna. In her role, she oversees administrative operations, ensuring efficient workflow and top-notch customer service. Alexa's expertise and dedication contribute significantly to the smooth functioning of both branches, enhancing their ability to provide swift and effective disaster recovery and cleaning services to the community.
Kristen Smith
Kristen Smith serves as the Accounts Receivable Coordinator for both SERVPRO of Northeast Columbus and SERVPRO of Gahanna. In this role, she is responsible for managing and overseeing the billing and collections processes, ensuring the accuracy and timeliness of accounts receivable transactions. Kristen's meticulous attention to detail and strong organizational skills play a crucial part in maintaining the financial health of these branches, contributing to their overall operational efficiency and success. Her dedication and expertise make her an invaluable member of the SERVPRO team.
Donna Grubbs
Donna Grubbs serves as the Reconstruction Payables Coordinator for SERVPRO of Northeast Columbus and SERVPRO of Gahanna. In this role, she manages the financial transactions and payables related to the reconstruction projects handled by these SERVPRO franchises. Donna's meticulous attention to detail and strong organizational skills ensure that all payments are processed efficiently and accurately, contributing to the smooth operation and financial health of both SERVPRO locations. Her dedication and expertise are integral to maintaining the high standards of service and reliability that SERVPRO is known for.
Patty Harris
Patty Harris is a dedicated professional working for Fire Mitigation at SERVPRO of Northeast Columbus and SERVPRO of Gahanna. With a strong commitment to restoring properties affected by fire damage, Patty utilizes her extensive knowledge and expertise to ensure efficient and effective mitigation processes. Her role involves coordinating with teams to assess fire-damaged sites, develop restoration plans, and implement strategies to return properties to their pre-damage condition. Patty's attention to detail and dedication to customer satisfaction make her an invaluable asset to both SERVPRO teams, helping clients navigate the challenging aftermath of fire incidents with compassion and proficiency.
Nick Hartley
Nick Hartley serves as the Carpenter Manager at SERVPRO of Northeast Columbus and SERVPRO of Gahanna. With his extensive experience and meticulous attention to detail, Nick ensures that all carpentry projects are executed to the highest standards. His leadership and commitment to quality make him an invaluable asset to the SERVPRO team, where he consistently delivers exceptional results and upholds the company's reputation for excellence in restoration and construction services.
Andrea Miller
Operations Manager
Kyle Swords
Project Manager
Blair Bowers
Blair Bowers
Thomas Weaver
Crew Lead
Euclides Sanz
Crew Lead
Tyree Mapp
Mitigation Assistant
Tim Mapp
Tim Mapp
Nick Newsome
Mitigation Assistant
Allen Farthing
Mitigation Assistant
Alphonso Rice
Mitigation Assistant
Dave Sutton
Office Manager
Rachel Burnette
Dispatch Team Lead
Ian George
Dispatcher
Ashley Pullins
Job File Coordinator
Hannah Schaefer
Job File Coordinator
Rachel Skelly
Construction Administrator
Andrea Danielson
Reconstruction Assistant Project Manager
Heath Swords
Reconstruction Operations Manager
Chris Kaser
Reconstruction Project Manager
Jon Emery
Reconstruction Project Manager
Patrick Brown
Reconstruction Project Manager
Jeff Grambo
Reconstruction Project Manager
Doug Wilson
Reconstruction Project Manager
Kevin Moon
Reconstruction Project Manager
Greg Billington
Reconstruction Project Manager
Ron Young
Reconstruction Project Manager
Jason Mayir
Carpenter
David Blaine
Carpenter
Charlie Stansberry
Carpenter
Zach Ruch
Carpenter
Jason Campos
Carpenter
Jeremy Majoros
Carpenter
Chris James
Reconstruction Estimator Team Leader
Kevin Blackledge
Reconstruction Estimator
Adam Zimmerman
Reconstruction Estimator
Steele Gaumer
Fire Production Manager
Leo Ruiz
Mitigation Crew Lead
Michael Himes
Construction Project Manager
Tom Moore
Construction Project Manager
Tammy Schneider
AR Coordinator
Dustin Wilson
Construction Project Manager
Charles Brown
Carpenter
Curtis Cline
Construction Project Manager
Brayden Cottrell
Mitigation Assistant
Jerry Hayward
Construction Project Manager
John Maynard
Carpenter
Heather Shultz
Accounting Debt Manager
Jeanny Dickey
Accounting
Joe Schroeder
Carpenter
Wally Lugo
Carpenter
Art Barrett
Carpenter
Brian Ferencz
Construction Project Manager
Doug Brookens
Construction Project Manager
Tom McCauley
Construction Project Manager
David Murphy
Construction Project Manager
Ken Theodorovich
Construction Project Manager
Steele Gaumer
Fire Production Manager
Katelynn Skeens
Content Controller/Inventory Crew Chief
Chad Cerana
Reconstruction Estimator
Brandon Miller
Reconstruction Estimator
Samantha Taylor
Sales Administrator
Bryan McGuire
Carpenter
Lorne Ellefson
Lorne Ellefson brings a wealth of experience and expertise to his role as a Construction Estimator at SERVPRO. With a keen eye for detail and a strong background in project assessment, Lorne ensures that every estimate is thorough, accurate, and tailored to meet the unique needs of each client. His dedication to precision and efficiency helps keep projects on track and within budget, making him an invaluable asset to the team.
What our
customers are saying
I used SERVPRO in conjunction with a claim through my Nationwide home owners insurance. They handled everything from start to finish and did a terrific job. Kevin, our Production Manager, was amazing. Always quick to respond to our questions, proactively let us know what was happening next, worked around our schedule, arrived on time, and the list goes on. I hope I never have to call on them again but if I do they will definitely have my business.
By the time I caught that my clothes washer was overflowing and had been for at least 20 minutes while I was sitting just feet away, I had about $15,000 worth of damage! I called SERVPRO immediately, as soon as my son-in-law recommended them! They came as quickly as they could and told me just what would happen next. After the initial clean-up, Jeff Crawford stepped in and was with me every step of the way during the recovery/rehab months. There were so many people involved in the repair work and he managed to keep close tabs on everyone, making sure they were where they needed to be, when they needed to be there. Jeff often stopped by to check on the progress and was either right by the phone when I called with a question or concern or made sure he called me back in good time. I have a beautiful renovated home and I am so grateful for SERVPRO's help. Jeff and SERVPRO made this process as painless as they possibly could. It was a very challenging time for me and I'm grateful that my home is mine again.
Their Columbus team was fast and great in our time of need. We worked with Lashawn and he gave us great service and was very kind during a really stressful time for our family. My wife and I were very pleased with how quick the response was and how great the service was. He explained everything along the way and we'd refer anyone in need of mitigation to the Columbus team.
Super friendly staff! They were quick to respond and communication was great.
They gave me a call ahead and showed up when they said they would so I didn't have to waste any time. I'm happy with the work they did and would recommend to anyone.
I definitely would recommend this company! Customer service is top notch ! They have competitive pricing and they work with your insurance company and they are very efficient !
We were extremely relieved when SERVPRO came to help, and we couldn’t have been more pleased with the results. We did need to wait a little bit, but that’s how repairs work when you have to coordinate insurance adjusters, contractors, laborers, AND your home is on the list of historical sites. I’m glad they took the time to find the right people for the job we had, and that our insurance company was able to approve everything on time. As much as I wanted things to “just be done”, I’m glad SERVPRO was there to keep me in the know, and ease my anxiety. Will recommend to anyone!
The team that did the clean up from water damage at my home was fantastic. They were very friendly, professional and took care of all my needs. They answered all my questions. I am getting ready for restoration and have no doubt I will get the same great service!
Great company with extremely fast service . The construction crews worked fast to get our home back up and running as quick as they could.
Friendly, local, professional staff when your home or business needs them.
I used SERVPRO in conjunction with a claim through my Nationwide home owners insurance. They handled everything from start to finish and did a terrific job. Kevin, our Production Manager, was amazing. Always quick to respond to our questions, proactively let us know what was happening next, worked around our schedule, arrived on time, and the list goes on. I hope I never have to call on them again but if I do they will definitely have my business.
By the time I caught that my clothes washer was overflowing and had been for at least 20 minutes while I was sitting just feet away, I had about $15,000 worth of damage! I called SERVPRO immediately, as soon as my son-in-law recommended them! They came as quickly as they could and told me just what would happen next. After the initial clean-up, Jeff Crawford stepped in and was with me every step of the way during the recovery/rehab months. There were so many people involved in the repair work and he managed to keep close tabs on everyone, making sure they were where they needed to be, when they needed to be there. Jeff often stopped by to check on the progress and was either right by the phone when I called with a question or concern or made sure he called me back in good time. I have a beautiful renovated home and I am so grateful for SERVPRO's help. Jeff and SERVPRO made this process as painless as they possibly could. It was a very challenging time for me and I'm grateful that my home is mine again.
Their Columbus team was fast and great in our time of need. We worked with Lashawn and he gave us great service and was very kind during a really stressful time for our family. My wife and I were very pleased with how quick the response was and how great the service was. He explained everything along the way and we'd refer anyone in need of mitigation to the Columbus team.
Super friendly staff! They were quick to respond and communication was great.
They gave me a call ahead and showed up when they said they would so I didn't have to waste any time. I'm happy with the work they did and would recommend to anyone.
I definitely would recommend this company! Customer service is top notch ! They have competitive pricing and they work with your insurance company and they are very efficient !
We were extremely relieved when SERVPRO came to help, and we couldn’t have been more pleased with the results. We did need to wait a little bit, but that’s how repairs work when you have to coordinate insurance adjusters, contractors, laborers, AND your home is on the list of historical sites. I’m glad they took the time to find the right people for the job we had, and that our insurance company was able to approve everything on time. As much as I wanted things to “just be done”, I’m glad SERVPRO was there to keep me in the know, and ease my anxiety. Will recommend to anyone!
The team that did the clean up from water damage at my home was fantastic. They were very friendly, professional and took care of all my needs. They answered all my questions. I am getting ready for restoration and have no doubt I will get the same great service!
Great company with extremely fast service . The construction crews worked fast to get our home back up and running as quick as they could.
Friendly, local, professional staff when your home or business needs them.
About Us
SERVPRO of Northwest Columbus has been locally owned and operated by our owners, Ken Parker, Ron Pack and Mike Spence for over 5 years now. We understand the stress and worry that comes with a disaster affecting your home or business. Our number one priority is to help minimize the interruption to your life and quickly make it "Like it never even happened."
SERVPRO of Northwest Columbus has a dedicated team that specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO of Northwest Columbus can also mitigate mold, and perform services such as duct cleaning, carpet cleaning and deodorization for your residential or commercial property.
Our staff is highly trained in property damage restoration. From initial and continuous training at SERVPRO’s corporate training facility in Gallatin, Tennessee to regular IICRC-industry certification right here in our Columbus office, rest assured our staff is equipped with the knowledge and expertise to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of Northwest Columbus. Our dedicated staff is on standby and ready to go when you need us the most.
If you would like to schedule service for your home or business, please call us today at (614) 261-6666.
Serving you since 1967, SERVPRO is the cleaning and restoration brand you know and trust. We are always here to help!
