Meet Our Team
All it takes is one call to SERVPRO of The New Orleans Westbank and our service technicians will be onsite within one hour to help you when you need it. SERVPRO® is dedicated to serving you 24 hours a day, including weekends and holidays
Here to Help® 24/7
SERVPRO of The New Orleans Westbank
![Jim Metteauer , team member at SERVPRO of The New Orleans Westbank]()
Jim Metteauer
Owner
Jim Metteauer is part owner of SERVPRO of Metairie. He grew up in a small town in East Texas and later went on to attain a degree in Civil Engineering. Post-grad he traveled to seventeen countries and worked in the oil fields for 12 years. He has always enjoyed servicing people and the construction industry and consequently joined forces with his two friends to start SERVPRO of Metairie together. He is a licensed mold contractor in Louisiana and Texas, and he has his residential and commercial contractor license in the state of Louisiana. When he is not at work he loves spending time with his beagle-greyhound mix, Carolina, and taking her on adventures!
![Taylor Rosson , team member at SERVPRO of The New Orleans Westbank]()
Taylor Rosson
Owner
As one of the owners of SERVPRO of Metairie Taylor is responsible for the oversight of the day-to-day operations of all facets of the organization. He is trained, certified, and experienced in water and fire damage restoration through SERVPRO Industries, and holds Water Damage Restoration (WRT) and Fire & Smoke Damage Restoration (FSRT) certifications from the Institute for Inspection, Cleaning and Restoration Certification (IICRC). He graduated from Mississippi State with a bachelor's degree in 2013.
Taylor enjoys spending time with his family, playing golf, exercise, music, and passionately following all of his sports teams.
![William Love, team member at SERVPRO of The New Orleans Westbank]()
William Love
Owner
William Love is also part owner of SERVPRO of Metairie. Will grew up on the Mississippi coast and lived through Hurricane Katrina. After the storm, he was inspired to be able to help others in the community during trying times.
Before he became a SERVPRO franchise owner he was a stay-at-home dad and part-time pastry chef! He enjoys whipping up cookies, cakes, and his famous Tiramisu. Will also loves hanging out with his wife, 2 daughters, and the boys.
![Brice Marks, team member at SERVPRO of The New Orleans Westbank]()
Brice Marks
VP of Construction Operations
Brice is the Reconstruction Manager at SERVPRO. Brice has over 10 years of experience in both residential and commercial reconstruction. When your home or business needs renovation, you can rest assured that Brice will demonstrate professionalism, expertise, and the confidence to get the job done.
![James Wells, team member at SERVPRO of The New Orleans Westbank]()
James Wells
Assistant VP of Administration
James has been with SERVPRO for over 10 years and has held multiple roles within the company. He ensures that teams across several franchises are working together efficiently and staying in sync throughout each project.
![David Armour, team member at SERVPRO of The New Orleans Westbank]()
David Armour
Production Manager
David is a Production Manager at SERVPRO of Metairie with over 14 years of experience in the remediation and mitigation industry. He is a tremendous asset to the team and has managed projects ranging from a few thousand dollars to large-scale losses exceeding $10 million. David is always punctual, courteous, and brings a great personality to the job site that helps keep the work environment positive and productive.
![Colby Tumbagahan, team member at SERVPRO of The New Orleans Westbank]()
Colby Tumbagahan
Production Manager
Colby is a Production Manager at SERVPRO of Metairie with over 7 years of experience in the remediation and mitigation industry, including the past 5 years with SERVPRO. He is a valuable asset to both the team and the community. As a Production Manager, Colby plays a key role in coordinating between the customer, the insurance company, and the SERVPRO team to ensure that each project runs smoothly and efficiently.
![Christina Billiot, team member at SERVPRO of The New Orleans Westbank]()
Christina Billiot
Production Manager
Christina has over 12 years of experience in the restoration industry and specializes in fire and water damage restoration. She holds certifications in both areas, along with content estimating credentials. Christina is passionate about helping people recover after property damage and takes pride in providing honest service and high-quality workmanship. Her goal is to ensure every customer receives dependable support and the best possible results throughout the restoration process.
What our
customers are saying
With so many damages simultaneously, I never thought our property would look the same. Thank you SERVPRO.
I wouldn't trust anyone with restoring my family's heirlooms, but I knew right away that your restorers knew what they were doing.
I'm surprised the team showed up with all of the equipment you'd need. There were no delays in getting our house restored.
Even though we only needed cleanup, I am grateful that your team still worked fast to get it done and get us living comfortably again.
I was completely satisfied with and attitude of SERVPRO and the employees. They answered all my questions promptly and made me comfortable with the actions they took. They even took the time to explain to me every step of the process.
Very good job.
Thanks to Nick and Gordan coming the day I called, the water damage could have been so much worse! They were prompt and very professional. This is the second time I've had to use SERVPRO and I would recommend to anyone with water damage or damage from fire.
The crew and supervisors were all very friendly and helpful.
The techs were prompt and got right to work. They were pleasant and knowledgeable. It was a great experience in a bad situation.
About Us
SERVPRO of the New Orleans Westbank was established in 1992 to service the local community’s restoration needs. When the company was founded, it was built on principles: hard work, proper training, and customer service. Without these fundamental principles, we would not have been able to provide almost 30 years of service to our Greater New Orleans community. As of October 2018, William Love, Jim Metteauer, and Taylor Rosson purchased the franchise from a long-standing SERVPRO operator. Growing up on the Mississippi coast, William and Taylor lived through Hurricane Katrina and experienced significant water damage. We understand what it is like to go through these trying times. Should you experience a loss at your home or property, we would be honored to assist in your restoration needs.
Water damage is a staple of our business. Due to our size, we have national contracts with multinational insurance companies and property management firms. Water damage can strike a home or business anytime, and we are always prepared to help. SERVPRO of New Orleans Westbank has a crew on call 24/7 to assist the needs of those in emergencies. From water damage at your Westbank home to fire damage in a commercial building in downtown New Orleans, we have the experience and training to mitigate these losses quickly. SERVPRO has a strict 1-4-8 response time (1 hour to return the call, 4 hours to respond on-site, 8 hours to have a full scope of work to the insurance company), and we at SERVPRO of New Orleans Westbank pride ourselves on exceeding these standards.
Fire damage is common in old homes and businesses in New Orleans and the surrounding areas. Our community boasts many beautiful homes built in the 1900s, but these homes can have dated electrical systems, making them more susceptible to fire damage. SERVPRO of New Orleans Westbank will respond to your home or place of business and provide a full scope of work for the fire loss. We will work with your insurance company to ensure the proper storage of your belongings while your property is restored.
If you have a need for water, fire, or mold restoration work in the Greater New Orleans area, please call SERVPRO of New Orleans Westbank where we will treat you like family.