Meet Our Team
All it takes is one call to SERVPRO of New Orleans Uptown & Mid-City and our service technicians will be onsite within one hour to help you when you need it. SERVPRO® is dedicated to serving you 24 hours a day, including weekends and holidays
Here to Help® 24/7
SERVPRO of New Orleans Uptown & Mid-City
![Jim Metteauer , team member at SERVPRO of New Orleans Uptown & Mid-City]()
Jim Metteauer
Owner
Jim Metteauer is part owner of SERVPRO of New Orleans Uptown & Mid-City. He grew up in a small town in East Texas and later went on to attain a degree in Civil Engineering. Post-grad he traveled to seventeen countries and worked in the oil fields for 12 years. He has always enjoyed servicing people and the construction industry and consequently joined forces with his two friends to start SERVPRO of New Orleans Uptown & Mid-City together. He is a licensed mold contractor in Louisiana and Texas, and he has his residential and commercial contractor license in the state of Louisiana.
When he is not at work he loves spending time with his beagle-greyhound mix, Carolina, and taking her on adventures!
![Taylor Rosson, team member at SERVPRO of New Orleans Uptown & Mid-City]()
Taylor Rosson
Owner
As one of the owners of SERVPRO of New Orleans Uptown & Mid-City, Taylor is responsible for the oversight of the day-to-day operations of all facets of the organization. He is trained, certified, and experienced in water and fire damage restoration through SERVPRO Industries, and holds Water Damage Restoration (WRT) and Fire & Smoke Damage Restoration (FSRT) certifications from the Institute for Inspection, Cleaning and Restoration Certification (IICRC). He graduated from Mississippi State with a bachelor's degree in 2013.
Taylor enjoys spending time with his family, playing golf, exercise, music, and passionately following all of his sports teams.
![William Love, team member at SERVPRO of New Orleans Uptown & Mid-City]()
William Love
Owner
William is part owner of SERVPRO of New Orleans Uptown & Mid-City. Will grew up on the Mississippi coast and lived through Hurricane Katrina. After the storm, he was inspired to be able to help others in the community during trying times.
Before he became a SERVPRO franchise owner he was a stay-at-home dad and part-time pastry chef! He enjoys whipping up cookies, cakes, and his famous Tiramisu. Will also loves hanging out with his wife, 2 daughters, and the boys.
![Brice Marks, team member at SERVPRO of New Orleans Uptown & Mid-City]()
Brice Marks
VP of Construction Operations
Brice is the Reconstruction Manager at SERVPRO. Brice has over 10 years of experience in both residential and commercial reconstruction. When your home or business needs renovation, you can rest assured that Brice will demonstrate professionalism, expertise, and the confidence to get the job done.
![David Armour, team member at SERVPRO of New Orleans Uptown & Mid-City]()
David Armour
Production Manager
David is a Production Manager at SERVPRO of Metairie with over 14 years of experience in the remediation and mitigation industry. He is a tremendous asset to the team and has managed projects ranging from a few thousand dollars to large-scale losses exceeding $10 million. David is always punctual, courteous, and brings a great personality to the job site that helps keep the work environment positive and productive.
![Sean Gray, team member at SERVPRO of New Orleans Uptown & Mid-City]()
Sean Gray
Production Manager
Colby is a Production Manager at SERVPRO of Metairie with over 7 years of experience in the remediation and mitigation industry, including the past 5 years with SERVPRO. He is a valuable asset to both the team and the community. As a Production Manager, Colby plays a key role in coordinating between the customer, the insurance company, and the SERVPRO team to ensure that each project runs smoothly and efficiently.
![Christina Billiot, team member at SERVPRO of New Orleans Uptown & Mid-City]()
Christina Billiot
Production Manager
Christina has over 12 years of experience in the restoration industry and specializes in fire and water damage restoration. She holds certifications in both areas, along with content estimating credentials. Christina is passionate about helping people recover after property damage and takes pride in providing honest service and high-quality workmanship. Her goal is to ensure every customer receives dependable support and the best possible results throughout the restoration process.
![James Wells, team member at SERVPRO of New Orleans Uptown & Mid-City]()
James Wells
Assistant VP of Administration
James has been with SERVPRO for over 10 years and has held multiple roles within the company. He ensures that teams across several franchises are working together efficiently and staying in sync throughout each project.
What our
customers are saying
Thank you Brian, Jordan, and Chino for going above and beyond in helping us doing not only the big things like demo and mitigation, but down to helping us move items to start the next phase of our home reconstruction. I love that SERVPRO New Orleans is a one stop shop for all services!
James, Cody, Chino, & Billy were all very kind, caring, & professional. Made an upsetting water damage situation bearable! Appreciate you all!
very professional, well mannered, and did an outstanding job with everything I needed! Would definitely recommend his crew and business! Would not think to go anywhere else.
I contacted SERVPRO® to do a job for me cleaning up my sister’s house. My sister, Laura, is handicapped with cerebral palsy and unfortunately is also a hoarder. There was a trail through the house of about 12” wide with papers and debris 2’ high. I met the crew when they showed up for the first day’s work and I was so impressed by the efficiency of the tech crew and their regard for my sister’s things.
Everybody who came to my office from SERVPRO® was excellent! I felt confident after they arrived, that everything would be OK, and it was.
I had two small children present, and the team was very courteous in handling their questions and curiosity.
SERVPRO® of New Orleans Uptown & Mid-city is always ready whenever I need them. They provide quick service with the appropriate response no matter how big the job!
Fabulous work! The guys were polite, nice and I was amazed at how neat they left things after each day. I was pleased with the entire experience! Outstanding work!
What an awesome, clean, and very responsive company. Jordan and Chino made a bad situation fun, easy, and stress-free. They both have great work ethics and outstanding communication. I'd recommend these guys all day. Very obvious that corporate-level leadership is great because the company's values and professionalism shined strong through these two young men. They gave me hope that hard-working individuals with values and morals still exist. Awesome job SERVPRO team.
About Us
Since opening our doors SERVPRO of New Orleans Uptown & Mid-City has experienced many natural disasters alongside our community. Having experienced our own share of losses, we understand the stressful and emotional process that goes along with a fire, mold, or water loss.
Our team of dedicated technicians is here for you 24/7/365 to put your mind at ease and make your restoration a breeze. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of New Orleans Uptown & Mid-City.
From tarping a roof after a storm to soot removal, and water drying, we’ve got you covered! We pride ourselves on three fundamental basic principles: hard work, proper training, and customer service. We care about our community and the residents who live here.
At SERVPRO of New Orleans Uptown & Mid-City, we have national contracts with multinational insurance companies and property management firms due to our size. Damage can strike a home or business at any time, and we are always prepared to help. SERVPRO of New Orleans Uptown & Mid-City has a crew on call 24/7 to assist the needs of those in emergency situations. From water damage at your Metairie home to a warehouse fire in your local business, we have the experience and training to quickly mitigate these losses. SERVPRO has a strict 1-4-8 response time (1 hour to return the call, 4 hours to respond on-site, 8 hours to have a full scope of work to the insurance company), and we at SERVPRO of New Orleans Uptown & Mid-City pride ourselves on exceeding these standards.
If you would like to schedule service for your home or business, please call or text us today!