Meet Our Team
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SERVPRO of Rome
Charles Ward
General Manager
Location: Munford, AL
Charles is the General Manager for SERVPRO of Anniston, Gadsden, Marshall County & Rome. He has been with us since June 2023 and has proven to be a true team leader. With his background in mitigation, reconstruction and restoration services he has not only shown his knowledge but teaches it as well.Fun Fact: Charles is a passionate cook! He loves spending his spare time cooking for friends and family.
"Working for SERVPRO means being a part of a true 'One Team' culture. Chris and Jennifer Lamey's genuine commitment to their employees, along with the pride we all take in serving our community and customer, makes this such a special place to be." -Charles
Chase Holtzclaw
Title: Business Development Representative
Location: Rome, GA
Our newest addition in 2025! New to the industry, here we welcome Chase to the team. He is our boots on the ground, go-to guy. From talking with insurance companies, to being on-call for disasters this guy has got you covered!
Fun Fact: Chase has 5 kids, he is retired law enforcement and a master in Christian Counseling!
"I chose SERVPRO because they are amazing people to work with and have a great leadership team." -Chase
Simon Porter
Simon Porter
Job File Coordinator
Simon joined the team here at SERVPRO of Rome back in 2018. Simon will now also be working with local agents and adjusters at SERVPRO of Rome, while still operating out of Rainbow City, AL. Prior to starting with us Simon spent 7 years in retail sales and then 5 years in human resources. His responsibilities in our office include creating estimates that we use to bill out the work produced to insurance companies. He is proficient with Xactimate software.
Simon was born and raised in Pensacola, Florida where some of his family still lives. As a member of the Church of the Highlands, Simon is active in helping the community. Simon is a dog lover, he has 2 of his own and enjoys the days when Brady (owners Chris and Jenny’s rescue dog) comes to the office.
“The best part of my job is looking forward to coming into work everyday because of the awesome owners and coworkers that I am blessed with having.”- Simon Porter
Allison Monge
Allison Monge
Finance Manager
Allison has been with SERVPRO for 3 years. Prior to starting with us Allison worked with SERVPRO of Birmingham on the Jacksonville State University project after the tornado damage in Spring of 2018. Allison has also served as a juvenile probation officer (4.5 years) and worked with a nonprofit victim advocacy program (2 years).
Allison is originally from Lake Forest, California. After high school she moved to Alabama to attend the University of Alabama. She graduated magna cum laude from U.A. with a Bachelor of Arts in Criminal Justice and Sociology.
Currently, Allison resides in Anniston, Alabama. Her small farm has 4 dogs, 3 cats, 3 pygmy goats and 45 chickens. As an animal lover Allison is also actively involved with 2nd Chance Animal Shelter in Boaz, Alabama.
“The best part of my job is the camaraderie of our SERVPRO team- office, sales, production and ownership.”- Allison Monge.
Hannah Townsend
Accounts Receivables Manager/MSC
Location: Gadsden, AL
Hannah has been with SERVPRO since 2020. Prior to joining our team Hannah spent 2 years with the Etowah County Courthouse as a property tax collector.
Hannah is originally from the Gadsden area and lives there with her husband and 3 children. She is a self proclaimed animal lover and thrill seeker. She loves her roller coasters.
"If you've left food in the fridge longer than a week, I am probably the one who ate it."
Mel Mata
Title: Production Manager
Location: Rome, GA
Mel has been with Team Lamey since 2023. Starting as a PT and working his way up to PM, he has really proven there is growth within the company! He has been the recipient of many reviews, and we couldn't be more proud to have him.
Certifications:
- WRT
- AMRT
Fun Fact: Loves bow hunting, hiking & lifting weights!
"Everyone puts the customers needs first. It's nice that the team feels more like a family than coworkers. I've worked "jobs" before but this has purpose; helping people and making a difference." -Mel
Ajani Ubiles
Title: Crew Chief
Location: Rome, GA
We are so proud to introduce Mr. Ajani to our customers! He started with us in 2025, and is a great team member and leader. Be sure to give him a hello when you see him, as he has got a great big heart for our customers. We're glad to have you!
Certifications:
- WRT
Fun Fact: Ajani is the 3rd oldest out of 13 kids!
Ajani likes the environment around him here at Team Lamey. Having a great connection with your employees can really help build the morale and make everything more enjoyable!
What our
customers are saying
The SERVPRO technicians where very attentive to all my needs & questions.
Upon arrival the technicians immediately put us at ease. They where professional, knowledgeable, empathetic, and above all they listened.
So glad to have Corey, Mel, and the rest of the SERVPRO team here in Rome. They were quick to respond and got right to work in taking care of our disaster.
Thank you for the response and the efforts from you and all the employees at SERVPRO for helping out with the recent water damage we experienced. Everyone did a great job and I appreciate the work that you and the team continue to provide. One technician in particular has been to the site every day since the even and performed a very thorough testing of the building. He is a hard worker and takes pride in what he does and it shows.
Following a recent water damage in my home, SERVPRO sent very knowledgeable technician to my home. He was knowledgeable and clearly communicated the status of the job throughout each step.
Great team! And they did great work, showed up on time & got right to work. Made me feel like I was their main concern. Great job!
Great crew! Showed up on time & got the work done promptly.
SERVPRO technicians where very helpful & provided detail on process.
SERVPRO showed up on time and did an excellent job.
The SERVPRO technicians where very attentive to all my needs & questions.
Upon arrival the technicians immediately put us at ease. They where professional, knowledgeable, empathetic, and above all they listened.
So glad to have Corey, Mel, and the rest of the SERVPRO team here in Rome. They were quick to respond and got right to work in taking care of our disaster.
Thank you for the response and the efforts from you and all the employees at SERVPRO for helping out with the recent water damage we experienced. Everyone did a great job and I appreciate the work that you and the team continue to provide. One technician in particular has been to the site every day since the even and performed a very thorough testing of the building. He is a hard worker and takes pride in what he does and it shows.
Following a recent water damage in my home, SERVPRO sent very knowledgeable technician to my home. He was knowledgeable and clearly communicated the status of the job throughout each step.
Great team! And they did great work, showed up on time & got right to work. Made me feel like I was their main concern. Great job!
Great crew! Showed up on time & got the work done promptly.
SERVPRO technicians where very helpful & provided detail on process.
SERVPRO showed up on time and did an excellent job.
About Us
SERVPRO of Rome has been helping the community of Floyd County and surrounding areas for a number of years. As of Novemeber 2022, SERVPRO of Rome is under new management - our owners Chris and Jenny Lamey currently own 3 other franchises located in Alabama; we have a Team that is trained and cerrtified in ensuring work is done properly. It is our goal to serve our community as we have our other communities, building our brand and reputaution. We have solid relationships built with local agents and adjusters so that during claim time, we are able to help our customers by communicating with their insurance provider, taking stress off of them. We understand the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life, making it "Like it never even happened."
Here at SERVPRO of Rome we specialize in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO of Rome can also mitigate mold and mildew from your home or business.
Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of Rome.
If you would like to schedule service for your home or business, please call today (706) 802-1085 we are here to help 24/7, 365!
Serving you since 1967, SERVPRO is the cleaning and restoration brand you know and trust.
